What is a Pre-Order?
Pre-Orders are made for items which are currently out of stock and will be added to our next earliest production cycle. As we produce our garments by hand and in small runs in our Bali Painting House, this is often the best way to ensure you can reserve your items in our next production cycle.
Items listed for pre-order will be displayed on our website with a 'pre-order' button on the product page. Please note, for some products different variants may be in stock while other variants will be pre-order. Once added to cart, items on pre-order will be labelled as pre-order on the cart page underneath the product title. If items are on pre-order within your cart, our website will ask you to confirm pre-order items before checking out.
We cannot refund or cancel orders placed on pre-order if we are not notified of cancellation within 48 hours of your order being placed. This is due to the scheduling of our production cycle and ensuring we can have the fastest delivery possible for all of our customers.
How long does it take?
Pre-Order items take 2-10 weeks before being shipped. This depends on where your item is in our production cycle. In all cases, we will do our best to have your product ready as soon as possible, and it will be shipped right away once it's ready.
If you place an order for in stock and pre-order items, we are able to ship your order separately in two shipments. You will see an option during checkout for 'Two Parcel Shipping', please select this if you would like the in stock items in your order to be shipped right away and your pre-order items shipped when ready.
If your item is on pre-order, you are first in line to receive your items. If there are any delays in production, which is rare, we will be proactive in informing you.
We trust you will LOVE your items and the wait will be well worth it!
Lisa and the team at Warriors of the Divine