Covid-19 Shipping Update:
India, Cuba, Iran, Thailand, Israel and Lebanon: all shipments are closed, we are not able to ship to these countries at this time.
Russia: we can only ship to business addresses with a valid business number, please provide this information during checkout. No jewelry can be shipped to Russia at this time. Specific items or whole orders will be refunded to comply with the above.
All Other Countries: shipping is running as normal and we are not seeing any major delays.
After 24-48 hour processing time:
Australia: 3-5 days
US, Europe, Russia: 4-5 days
International: 3-7 days
Postage to USA, Australia and all countries other than below: $30 AUD
Postage to Europe: $37.50 AUD
Postage to Peru: $45 AUD
Postage in Bali: $10 AUD
FREE WORLD WIDE DELIVERY for all Orders Over $500 AUD
We ship fully tracked via EMS INDONESIA or DHL International Shipping from our Bali Painting House to worldwide destinations.
Orders are processed during normal business hours Monday, Tuesday, Thursday and Friday. Orders are processed within 24 – 48 hours. Orders placed before 11am will usually be dispatched on the same day.
Your parcel is fully trackable and requires a signature for delivery. Therefore, we do not accept a PO BOX address as a valid address.
Please remember to fill in with the address your telephone number as we also require this in order to send your parcel so the post can easily contact you if they are having any difficulty locating your address.
Once your item has been collected for delivery, we will send you an email with your tracking number and how to track your parcel.
Customs, Duties, and Insurance:
All International orders are posted with no insurance, so if your parcel goes missing unfortunately we are not liable for it. We will have proof that it was posted and as we use a fully tracked postage company we have not ever had a parcel go missing. Please advise if you would like to insure your parcel at additional cost and we can organize this for you.
Postal charge does not include possible taxes and duties which may be applied by customs in the country where the order originated. The responsibility for any customs duties, foreign taxes or other fees which may be imposed will rest with the customer.