Returns Policy
Welcome to our Returns & Exchanges page, where we aim to make your shopping experience as smooth and satisfactory as possible. We understand that sometimes plans change, and we're here to assist you with cancellations, returns, and exchanges. Please take a moment to review our policies regarding order cancellations, returns, and exchanges to ensure clarity and understanding. If you have any questions or require further assistance, don't hesitate to reach out to our dedicated customer service team. Your satisfaction is our top priority.
Order Cancellations: For in stock items we must be notified within 24 hours of an order being placed to cancel and refund your order. After this time frame it is likely your order has been packed and shipped and we are unable to reroute your package. For pre-order items, we must be notified within 48 hours in order to cancel and refund your order. This is due to the scheduling of our production cycle and ensuring we can have the fastest delivery possible for all of our customers.
Returns: All purchases will only be accepted for unworn, unaltered, unwashed products with all original tags attached. Sale items including Beautiful Disaster items are final sale and non-refundable.
Returns must be initiated within 7 days of receipt of your order and must be received by us within 14 days. No refunds outside of this time period will be considered or provided. If the item is deemed faulty, we will reimburse you for the return postage cost. Otherwise, return postage must be paid for by the customer.
Normal returns will be refunded in full minus any Bali customs charges. All custom charges are the customer's responsibility, and if refused, our company will pay them as the package will be delivered to us. Refunds will be issued for the item cost minus customs fees and original shipping cost.
Exchanges: If items are exchanged, customers must pay for return postage, customs fees, and full postage of the exchange item. If there is a difference in price for the exchange item, customers will be refunded/invoiced the difference.
Freight Forwarders: Our shipping coverage and responsibility is only applicable up to the delivery address on your order. Any use of freight forwarders or any other service that helps facilitate cross border trade is the sole responsibility of the customer. We will not be held accountable for any packages lost or damaged past the initial point of delivery.
Order Cancellations: For in stock items we must be notified within 24 hours of an order being placed to cancel and refund your order. After this time frame it is likely your order has been packed and shipped and we are unable to reroute your package. For pre-order items, we must be notified within 48 hours in order to cancel and refund your order. This is due to the scheduling of our production cycle and ensuring we can have the fastest delivery possible for all of our customers.
Returns: All purchases will only be accepted for unworn, unaltered, unwashed products with all original tags attached. Sale items including Beautiful Disaster items are final sale and non-refundable.
Returns must be initiated within 7 days of receipt of your order and must be received by us within 14 days. No refunds outside of this time period will be considered or provided. If the item is deemed faulty, we will reimburse you for the return postage cost. Otherwise, return postage must be paid for by the customer.
Normal returns will be refunded in full minus any Bali customs charges. All custom charges are the customer's responsibility, and if refused, our company will pay them as the package will be delivered to us. Refunds will be issued for the item cost minus customs fees and original shipping cost.
Exchanges: If items are exchanged, customers must pay for return postage, customs fees, and full postage of the exchange item. If there is a difference in price for the exchange item, customers will be refunded/invoiced the difference.
Freight Forwarders: Our shipping coverage and responsibility is only applicable up to the delivery address on your order. Any use of freight forwarders or any other service that helps facilitate cross border trade is the sole responsibility of the customer. We will not be held accountable for any packages lost or damaged past the initial point of delivery.