Order Cancellations: For in stock items we must be notified within 24 hours of an order being placed to cancel and refund your order. After this time frame it is likely your order has been packed and shipped and we are unable to reroute your package. For pre-order items, we must be notified within 48 hours in order to cancel and refund your order. This is due to the scheduling of our production cycle and ensuring we can have the fastest delivery possible for all of our customers.
Returns and exchanges for online orders will only be accepted where the product has not been worn, altered, washed and have all original tags attached. Sale items including Beautiful Disaster items are final sale and non-refundable.
Although very rare, Items inspected and considered ‘faulty’ will receive a refund in full for the original cost of the item and reimbursed for any postage incurred to return the item to us.
Return requests must be received within 7 days of receipt of your order. We must receive return items within 14 days of returns being initiated. We are not able to cover return postage at this time unless the item is deemed faulty. Return postage is reimbursed via PayPal or as store credit should items be deemed faulty. Normal returns will be refunded in full minus the cost of any Bali customs charges and the original shipping amount from Indonesia (and not the subsidized postage amount charged to the customer with the original sale). Roughly the shipping cost to Australia is between $22.50 - $30, International shipping usually costs between $27.50 - $45 depending on the country, number of items and weight. Please be sure to enter a value under $20 to avoid customs charges on your return package, we are not liable to paying customs charges and will be at the expense of the customer.
Exchanges: In the event of items being exchanged it is the responsibility of the customer to pay for the return postage, any customs fees, and full postage of the exchange item back to them. Full postage for exchange items is charged at $30AUD (but may vary depending on what country and the weight of the item being exchanged). Please be sure to enter a value under $20 to avoid customs charges on your return package, we are not liable to paying customs charges and will be at the expense of the customer.
We reserve the right to refuse any returns where the products are not in new, unused condition. Products sent for return or exchange that are not in new condition can be sent back at the customer’s expense or may be picked up from our offices.
We are unable to accept returns and exchanges on sale items, special orders or any item sold at a reduced price.