Order Cancellations: For in stock items we must be notified within 24 hours of an order being placed to cancel and refund your order. After this time frame it is likely your order has been packed and shipped and we are unable to reroute your package. For pre-order items, we must be notified within 48 hours in order to cancel and refund your order. This is due to the scheduling of our production cycle and ensuring we can have the fastest delivery possible for all of our customers.
Returns and exchanges for online orders will only be accepted where the product has not been worn, altered, washed and have all original tags attached. Sale items including Beautiful Disaster items are final sale and non-refundable.
Although very rare, Items inspected and considered ‘faulty’ will receive a refund in full for the original cost of the item and reimbursed for any postage incurred to return the item to us.
Return requests must be received within 7 days of receipt of your order. We must receive return items within 14 days of returns being initiated. We are not able to cover return postage at this time unless the item is deemed faulty. Return postage is reimbursed via PayPal or as store credit should items be deemed faulty.

Normal returns will be refunded in full minus the cost of any Bali customs charges (Please note that the percentage charged by customs on returns to Indonesia is quite high - around 30% - 45% of total cost of product. You may wish to carefully consider the price to return your item before returning. You can enter a value between $39 and $69 on items to attempt to avoid customs charges on your return package, however we are not customs and we cannot guarantee that entering a lower value will have any success in the amount you will be liable for in paying customs charges. All the custom charges are at the expense of the customer. So for instance, if you return an item to us that cost $379, if customs does not charge you for the return you can expect that we will refund you $379 - $35 for the original shipping cost from Bali and then prices your exchange If customs do locate your package and charge you you can expect to be refund roughly $379 - $35 - customs fees (25-35% cost of original item/s). Unfortunately there is nothing we can do about this which is why we try and make this information clear so you customers can carefully consider their purchase before buying from us and also before returning anything to us.

Once a customer returns a package to us, they cannot ask for the item to be returned to them if customs issues fees. The package will continue to be delivered to us. Again, the same applies as above. Even if the customer refuses to pay the customs fees issued by Indonesian customs our company will pay them and the customer will be refunded under the same terms as above. The customs fee and original shipping fee will be taken out for the item/s and the remainder refunded to the customer.
Exchanges: In the event of items being exchanged it is the responsibility of the customer to pay for the return postage, any customs fees, and full postage of the exchange item back to them. Full postage for exchange items is charged at $35AUD. Any customs fees incurred into Indonesia when returning will be paid by the customer. Please note that the percentage charged by customs on returns to Indonesia is quite high - around 30% - 45% of total cost of product. You may wish to carefully consider the price to return your item before returning. You can enter a value between $39 and $69 on items to attempt to avoid customs charges on your return package, however we are not customs and we cannot guarantee that entering a lower value will have any success in the amount you will be liable for in paying customs charges. All the custom charges are at the expense of the customer. So for instance, if you return an item to us that cost $379, if customs does not charge you fees for the return you can expect that we will calculate your exchange at $379 and then the process with your exchange will continue where you will be charged $35 to post back to you your exchange item. If there is a difference in pricing for the exchange item you will be refunded or invoiced the difference. If Indonesian customs do locate your package and charge you you can expect to be refund roughly $379 - customs fees (25-35% cost of original item/s) and the exchange would be worked out from there. Unfortunately there is nothing we can do about this which is why we try and make this information clear so you customers can carefully consider their purchase before buying from us and also before returning anything to us.
We reserve the right to refuse any returns where the products are not in new, unused condition. Products sent for return or exchange that are not in new condition can be sent back at the customer’s expense or may be picked up from our offices.
We are unable to accept returns and exchanges on sale items, special orders or any item sold at a reduced price.

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