COSMIC MYSTERY EYE MASK - SILKRatna - Mata Dewi
This new COSMIC MYSTERY print is so fun for sleepwear. It is designed to match with out latest COSMIC MYSTERY Silk Bathrobes & Silk Pajamas so please head to these products on the website if you want to buy as a combo. You can also save $50 when you purchase the combo set.
The silk eye mask is designed to be a block out mask, perfect for sleeping and place travel.
Each Silk mask is individually hand-screened. Any inconsistencies should not be considered as flaws, but as an integral part of the garment that confirm its beautiful hand made process. As colors are individually mixed each time and the way images appear on various screens differ, please allow that actual colors on receiving your item may vary by 10 -20%. Each garment is boiled to complete the process of setting the color. Therefore, you will experience no color run or shrinkage with this item.
We proudly produce our clothing fairly and under ethical working conditions. :)
Size and fit:
This Eye mask is a one size fits all design and should fit an average head size.
For size chart/sizing info:
Composition: 100% silk, hand-painted and hand-screened with love using ancient method of batik.
We recommend to dry clean your eye mask. If you decide to wash against our recommendation, we recommend these washing instructions for longevity, however we do not take responsibility if something goes wrong. To hand wash your item use minimal amount of chemical and do not soak longer than 15 mins. Rinse in fresh water. Dry flat in shade. steam or iron, steaming your clothing is best. Otherwise, Iron inside out with protective cloth on top to protect the silk. Ensure your iron is set to appropriate setting for the material.
Your item will be expressed shipped using EMS Shipping International direct from our Bali painting house. The item is fully tracked and requires a signature upon delivery. Delivery times fluctuate between countries but in general parcels are received between 3-7 business days from the placement of your order.
Tracking information is sent via email 12-36 hours after order is placed.
For more shipping information, please click here.
Order Cancellations: For in stock items we must be notified within 24 hours of an order being placed to cancel and refund your order. After this time frame it is likely your order has been packed and shipped and we are unable to reroute your package. For pre-order items, we must be notified within 48 hours in order to cancel and refund your order. This is due to the scheduling of our production cycle and ensuring we can have the fastest delivery possible for all of our customers.
Returns and exchanges for online orders will only be accepted where the product has not been worn, altered, washed and have all original tags attached. Sale items including Beautiful Disaster items are final sale and non-refundable.
Although very rare, Items inspected and considered ‘faulty’ will receive a refund in full for the original cost of the item and reimbursed for any postage incurred to return the item to us.
Return requests must be received within 7 days of receipt of your order. We must receive return items within 14 days of returns being initiated. We are not able to cover return postage at this time unless the item is deemed faulty. Return postage is reimbursed via PayPal or as store credit should items be deemed faulty.
Normal returns will be refunded in full minus the cost of any Bali customs charges (Please note that the percentage charged by customs on returns to Indonesia is quite high - around 30% - 45% of total cost of product. You may wish to carefully consider the price to return your item before returning. You can enter a value between $39 and $69 on items to attempt to avoid customs charges on your return package, however we are not customs and we cannot guarantee that entering a lower value will have any success in the amount you will be liable for in paying customs charges. All the custom charges are at the expense of the customer. So for instance, if you return an item to us that cost $379, if customs does not charge you for the return you can expect that we will refund you $379 - $35 for the original shipping cost from Bali and then prices your exchange If customs do locate your package and charge you you can expect to be refund roughly $379 - $35 - customs fees (25-35% cost of original item/s). Unfortunately there is nothing we can do about this which is why we try and make this information clear so you customers can carefully consider their purchase before buying from us and also before returning anything to us.
Once a customer returns a package to us, they cannot ask for the item to be returned to them if customs issues fees. The package will continue to be delivered to us. Again, the same applies as above. Even if the customer refuses to pay the customs fees issued by Indonesian customs our company will pay them and the customer will be refunded under the same terms as above. The customs fee and original shipping fee will be taken out for the item/s and the remainder refunded to the customer.
Exchanges: In the event of items being exchanged it is the responsibility of the customer to pay for the return postage, any customs fees, and full postage of the exchange item back to them. Full postage for exchange items is charged at $35AUD. Any customs fees incurred into Indonesia when returning will be paid by the customer. Please note that the percentage charged by customs on returns to Indonesia is quite high - around 30% - 45% of total cost of product. You may wish to carefully consider the price to return your item before returning. You can enter a value between $39 and $69 on items to attempt to avoid customs charges on your return package, however we are not customs and we cannot guarantee that entering a lower value will have any success in the amount you will be liable for in paying customs charges. All the custom charges are at the expense of the customer. So for instance, if you return an item to us that cost $379, if customs does not charge you fees for the return you can expect that we will calculate your exchange at $379 and then the process with your exchange will continue where you will be charged $35 to post back to you your exchange item. If there is a difference in pricing for the exchange item you will be refunded or invoiced the difference. If Indonesian customs do locate your package and charge you you can expect to be refund roughly $379 - customs fees (25-35% cost of original item/s) and the exchange would be worked out from there. Unfortunately there is nothing we can do about this which is why we try and make this information clear so you customers can carefully consider their purchase before buying from us and also before returning anything to us.
We reserve the right to refuse any returns where the products are not in new, unused condition. Products sent for return or exchange that are not in new condition can be sent back at the customer’s expense or may be picked up from our offices.
We are unable to accept returns and exchanges on sale items, special orders or any item sold at a reduced price.
If this item is avail for pre-order, in general you can expect your order will be made and delivered within 2 – 14 weeks of your order date. In some cases it will be delivered earlier if possible. To help you understand, If your order is avail for pre-order we would have already ordered it and it is in process OR it will be ordered on the next avail order date. We place orders on the 1st of each month. From the order date, the items usually take 4-7 weeks to complete. Please email us if you really wish to know a more approximate time frame for your particular kimono.
It is good to pre-order as if there is a wait list for the item, pre-order will place you on this list and give you priority. You are required to pay for your item in full as a pre-order.